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Findin9ja For Business Owners

How do I reach the Account Manager for my Findin9ja advertising program?

You can get across to your Account Manager via our dedicated lines .

Should I publicly respond to a review of my business?

Responding to reviewers' concerns shows that you care and value their feedback and that you are always endeavoring to improve. Public comments are a way for business owners to add a helpful comment to a user's review. Just keep your comment simple and polite. Findin9ja communities appreciate honesty and like to know when businesses are making changes based on their feedback. Please do not use public comments to launch personal attacks, advertise, or offer an incentive to change a review.

What forms of payment do Findin9ja accept for advertising?

The program is designed to accept all major credit cards and debit cards. You can also make payment via transfer to our bank account.  Also ensure you get across to our accounts department to notify them of payment.

What should I do if I get a negative review of my business?

First, it is important to note that having positive and negative review helps build consumer trust. A mix of both positive and negative reviews shows a wide range of experiences. Research has it that consumers trust reviews and star ratings more when they see a mix of negative and positive reviews, and Findin9ja own data shows that businesses with some negative reviews receive more user views than businesses with no negative reviews. 

When am I billed for my advertising program?

You will be billed from the date your Ads go live on any of the Findin9ja's platform.

Can I customize the URL for my business page?

Business page URLs on Findin9ja can not be customized.

Can I use Findin9ja's logo in marketing materials for my business?

Request for our Brand Guidelines information about using Findin9ja logo in the marketing materials for your business.

How do I add another location of my business?

If you have multiple businesses or locations, each of them should have a separate business page on Findin9ja. To add a location, simply follow the directions in the How do I add a business to Findin9ja article. If you will like to manage the business page with the same business account, submit the new location with your current business account email.

Note that the submitted business page will still need to be approved by our moderators before you can claim it and add it to your business account.

Can businesses partner with Findin9ja to host a Findin9ja Event?

Findin9ja is so dynamic that there are different ways you can partner with Findin9ja to spread the word about your business to the Findin9ja community. For example, you can host an event in your space, showcase your wares alongside other vendors at a Findin9ja-organized event, or participate in a custom marketing partnership.

 

If you're interested and would like to connect with your local Community Manager, please submit an inquiry.

How do I post photos of my business to Findin9ja?

To add photos to your business page from biz. Findin9ja.com

 

Go to the Photos & Videos section of Findin9ja for Business Owners

  1. Click Upload Photos
  2. From there you can select photos to upload to your business page. The image dimensions should be smaller than 5000 x 5000px.

 

From the Findin9ja for Business Owners app

 

  1. Tap Photos in the sidebar menu:
  2. Tap the camera icon that says Add Photo
  3. Either take a new photo by tapping Take Photo or select one from your library (to upload from your library, Findin9ja will need access to your photos and videos)
  4. View the preview and select Next if you approve

Add a caption and tap Save to finish.

How can I get more reviews for my business?

You could let your customers know you are on Findin9ja without being excessively anxious, and it is important to know that there is a difference between actively pursuing testimonials and simply creating awareness of your business through social media outlets.

 

You can link to your Findin9ja page from your website with our badges and in your email signature, and get a "Find Us on Findin9ja" sticker as a start, but for a full guide to getting more reviews, keeping them, and putting your best foot forward on Findin9ja, read the DOs and DON'Ts of Findin9ja for Business Owners!

Is the Business Directory user friendly for small business owners?

Yes, our systems are simplified to ensure easy navigation, whether on your Computers, and phone any update can be done with just a simple click.

What is a review of a business?

The review of a business is the opinion of the customers experience about a particular business or service, whether good or bad. Reviews help the business owners know customers experience and enable them make changes to improve on those areas.

How will I list/sign up my personal business?

To get your personal Business listed on findin9ja, kindly fill the Sign up form and wait for a verification code to be sent to your email within 24hours. Once the first procedure is complete, you can login to fill in the details of the business and list your business.

Will business owners comment on the review?

Yes, Business owners and other customers can share their thoughts on your review.

Do I have to register online or can I register manually?

Registration can happen through the following means

  1. Online on our website
  2. Through the mobile app
  3. if you'd prefer to register manually please contact us (either by email or phone) and we'll take send you the form to fill up manually.

How do I get a link on my business's Facebook page that leads to my Findin9ja page?

Some Facebook business pages have a 'Findin9ja link' that directs to their business page on Findin9ja. Although this involves your Findin9ja page, it is a Facebook feature and you will need to contact them directly for any assistance.

Can I post articles from my business page?

You can post business article, new offers, discounts, articles, reviews, etc. which will be made public subject to approval from our support team.

How do I respond to a message or quote request from my business account?

You would have to put on your email notification in order to use the messaging feature, these would help you keep a favorable response rate and response time. If you do not respond to any new messages within 30 days, messaging will be disabled. To re-enable it you must reply to a message (or mark as replied).

 

From the Findin9ja for Business Owners website

 

  1. Go to the Inbox section of Findin9ja for Business Owners
  2. Click the message you'd like to respond to
  3. Draft your response, and click Send to message the user

 

From your email address

 

For first time messages, when you receive an email notification, you can simply reply from your email service (but your email address is not shared, and your message will appear on the Findin9ja website as if it had been written there). You can only reply via email to the initial message. You’ll get an email if they reply to your response, but to continue the conversation you’ll need to go to your inbox on Findin9ja for Business Owners or use the Findin9ja for Business Owners app.

How do I add or change my Findin9ja Business Account profile photo?

Please note that it is important business owners upload a real photo that's a clear shot of your business and products, and our moderators need to approve the photo before you can respond to reviews. To change or add your business account profile photo, you would need to provide your account details and discuss with your assigned account manager.

How do I turn messages or quote requests for my business on or off?

Once your business page has been created, you may be receiving notifications of messages in your email box. The inquiry button on your business page, the mobile app and the contact owner button allows potential customers to start a conversation with you. To turn messaging off, contact our support team.

How do I change the email address on my Findin9ja Business Account?

To change the email address on your Finfin9ja Business Account, put a call across to our support service, you will be requested to provide certain details as regard your account. 

Should I ask my customers to write reviews on Findin9ja?

We discourage business owners from asking their customers to write reviews. For one thing, most businesses tend to ask their happiest customers to write reviews, not the unhappy ones. These self-selected reviews tell only part of the story, and we don not think that is fair to consumers. We would  rather hear from members of the Findin9ja community who are inspired to talk about their experiences without a business owner's encouragement.

Your best bet to get high quality and unbiased reviews about your business is to provide a memorable and amazing customer experience -- it has nothing to do with asking your customers to post on Findin9ja.

Also, it should go without saying, that offering compensation or incentives in exchange for reviews is a violation of our policies and we have programs in place to protect consumers from such activities.

How do I change the name on my Findin9ja Business Account?

Please note that names are submitted to our representatives for review against our guidelines – as such, they could be subsequently rejected. If rejected, you'll be prompted to re-verify your original name before you can respond to reviews and submit another name change within our guidelines. Please also note that name changes will appear live immediately.

customers can not message me or request a quote

If customers can not message you or request a quote, please report the issues to our support service to run a check.

How do I change the password for my Findin9ja Business Account?

Please note that passwords cannot be changed on the mobile apps – you'll need to use the full website. Business Owners: If you're having trouble accessing your account, please contact our Support team.

What kind of return on investment do Findin9ja Advertisers get?

Findin9ja Advertising works across variety of different business categories. The average advertiser is projected to see a 150% monthly lift in customer leads after advertising with Findin9ja for 12 months. For more information, check out our Findin9ja Advertising report.

How do I relinquish ownership of my business page?

If you no longer wish to take advantage of Findin9ja tools to manage your business page, you can send a request for closure letter to register@findin9ja.com using the email you used to register the business page.

Are there times when it is better not to comment on a review of my business?

Yes, it is sometimes advisable not to comment at all. Such time could be if you are upset, you might write something that will reflect poorly on your business. At such time, It is advisable you wait until you feel better and calm to think about a review; there may be genuine concerns brought up in the review that you can address in a productive way.

It is recommended to try and resolve issues through direct messages first. If you feel a public comment is necessary, present your case as simply and politely as possible, but, do not attack the reviewer under any circumstances. Always keep to heart that probable customers will be reading your comment and you want to leave them with a positive impression of your business.

How do I get a copy of my invoice for Findin9ja advertising?

An invoice is sent directly to your email as soon as you sign up for an advert and make payment. Contact our support service if you have not received one.

How should I respond to a positive review?

Your purpose of responding to a positive reviewer should simply be to deliver a human thank you by letting them know you care. No gift certificates, No mailing lists, No event invites, No reactions to the minor complaint in their review, No requests for them to tell more friends about your business.  Remember, this customer already like your business - just use this opportunity to thank them and introduce yourself.